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17 Sep 2016

Full-Time Customer Service Consultant (KLCC, PJ, Kedah, Penang, Melaka, Shah Alam, Seberang Perai)

Agensi Pekerjaan Kayelle Sdn Bhd – Posted by admin George Town, Pulau Pinang, Malaysia

Job Description

Job Scope as per below:

The Customer Service Consultant will be mainly focusing in delivering unmatched customer experience at retail through showcasing products and lifestyle services, creating sales opportunities through effective conversations, providing advisory and after sales support to customers. Be the ambassador who believes that face-to-face interactions play an important role in creating LIKE moments for customers.

What are you accountable for?

Conducting product demonstrations, execution of retail activities and application of effective sales techniques to understand customer needs and promote relevant products and services
Create conversations and engage with the customers to convert into sales opportunities
Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools, policies and processes
Providing customers with advisory, product ownership experience and good after sales support
Effectively executing administrative tasks, including operational and reconciliation reports in a timely and accurate manner
Get involved and contribute in process improvement projects, trainings, and ad-hoc team/individual competitions.
Proactively promote self-serve and conduct product tutorials to customers
Adherence to quality and compliance to standard policies and procedures
What do you need to have for this role?

Higher Secondary / STPM / Professional Certificate / Diploma or its equivalent
Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint
Excellent communication, written and interpersonal skills. Strong verbal and written English language
Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations
Mandarin-speaking is an added advantage
Personal traits: Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities
No fraud cases/blacklist history
Preference: Mandarin Speaker would be and added Advantage
Age: 30 years and below

Job Type: Full-time

Salary Range: RM2000 – RM2800 /month

Job Categories: Customer Service. Job Types: Full-Time. Job Tags: customer-service-jobs-malaysia. Salaries: 40,000 - 60,000.

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